Shipping & Returns
Last updated: August 18, 2026
This policy covers any devices or orders coordinated through Free Government Phone. Most free or discounted phones and tablets are provided directly by your selected Lifeline provider, whose own shipping, warranty, and return policies may also apply - always check with your provider directly for order-specific details.
Shipping
- Shipping is available within the U.S., excluding Alaska, Hawaii, Puerto Rico, and international addresses.
- Orders are typically processed within 1–2 business days.
- Standard delivery generally takes 3–7 business days after processing.
Returns
Returns are accepted within 30 days of delivery for eligible items in their original condition, including original packaging and accessories where applicable.
Defective Phones & Manufacturer Warranty
Defective phones are covered by the manufacturer's warranty. Support is available for warranty claims, and our team can help point you toward the right process for your device and provider.
Damaged or Lost Shipments
If your shipment arrives damaged or does not arrive at all, contact us as soon as possible so we can help you understand the next steps for a claim, replacement, or refund.
Refunds
Eligible returns are refunded once the returned item is received and inspected. Refund timing can vary by payment method and provider.
Questions?
For questions about shipping, returns, warranty claims, or a damaged/lost shipment, email support@freegovernmentphone.online or use our contact form.